XelSense
Redefine Hospitality
with AI-Powered
Guest Experiences
24/7 Instant Guest Assistance • Upselling Automation
Seamless Integrations
XelSense
Online
Welcome to Palm Royale Dubai! How can I assist you today?
Can I book a spa session for 5 PM?
Booking confirmed. Anything else I can assist you with?
How It Works
Guest sends request
Via WhatsApp or Website Chat
Identity verification
Via mobile number using hotel data
Real-time service
Room service, spa booking, cab, etc.
Request logging
Optionally pushed to hotel's system
Core Features
24/7 AI Concierge with Natural Language Understanding
Guest Lookup from Google Sheet or PMS
Room Service & Housekeeping Requests
Restaurant & Spa Booking
WhatsApp, Website, and App Integration
Complaint Escalation & Feedback Collection
Local Attractions Guidance
Multilingual Support
Admin Dashboard & Usage Analytics
Simple Pricing
Need custom enterprise solutions?
What Hotels Say
"XelSense has made our front desk 3x more efficient."
James Wilson
General Manager, The Grand Hotel
"We were able to automate 80% of common guest requests."
Sarah Chen
Operations Director, Luxury Suites
"Our guests love the 24/7 responsiveness!"
Michael Rodriguez
Guest Relations, Oceanview Resort